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To place your order: 1. Add the desired item and quantity to your cart 2. Review your order and click Checkout. Confirm your shipping details and payment method, click Place Order.
I ordered a standard-size dress, not a custom-made one.
It is possible to check the estimated shipping cost at the Checkout page. Long sheath dress formals for sale Catherine Deane 1.
Why is it taking so long? All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time.
Tailoring Time is displayed on each dress’s product page. If you add this time to the shipping time, you’ll have an idea of when to expect your item.
16.01.2020 – Purple We will process the refund when we confirm that the product has the problems you mentioned. You can choose to chat now or email us. I will definitely be getting my next daughter’s dress through Hebeos!
We will send you an email once your order has been shipped. You can also click this link to track your order. You can calculate a delivery estimate by taking the processing time and adding the shipping time.
You can check the tailoring period on the product page. It takes about working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company UPS, DHL, TNT, Fedex, etc standard and the shipping method you have chosen.
Our size chart is independent.
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To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself.
To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.
Will my item be exactly the same color as what is shown on your website? Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics.
However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric.
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Colors are subject to the actual dresses you get. We suggest you order Color Swatches to view colors in person. Could we get color swatches to see what the colors look like in reality?
Yes, please contact our customer service first before you buy this color swatches. You can’t buy this item more than 2 in the shopping cart.
To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Instructions column when placing the order.
Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website.
However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.
You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.
Definitely yes! We use the highest industry standards to secure our website and the payment process. We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don’t feature expedited options, please contact us if you want to order more than dresses.
We have great wholesale rates and your trips to our tailor workshops. Yes, please contact our customer service, but note that we can’t change the delivery address once the shipping was already processed.
Please chat now or email us.
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Or you can send your correct shipping address to service hebeos. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.
The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
Contact our Customer Service to initiate the return process within 7 days upon receiving your item s. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge.
If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a “Product Return” form that must be included with your package.
Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. This return policy does not apply to our business resellers.
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Please contact us for additional instructions. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order.
Please include an explanation and photographs stating the reason for your return. We reserve the right not to accept the returns without prior approval from our Customer Service.
Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return.
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Please send the item s through your local post office within business days upon receiving the return form. Please keep the tracking number safe.
All the return item s will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
Once the refund has been processed by us, it usually takes business days for the funds to be credited to your account, depending on your bank or payment service.
Your bank or payment service may levy a small transaction charge. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
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Please send your request and correct email address to service hebeos. Our representatives will reply within 24 hours.
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If it doesn’t work, please Contact Us, with your permission, we will help reset the password for you. We are so sorry but we do not have real stores in your place and we just do online business.
We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
Hebeos boasts both unique aesthetic taste and professional manufacture and there is no need to worry about your purchase. What if you’re not happy with your dress?
No worries!
Our return policy is one of the best in the industry. Online dresses shopping just got easier. We promise to offer you the best quality from the purchase until the delivery.
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Wishlist 0 Login to save Sign in. My Cart. Shop By. Long Formal Dresses. Show: Hebeos Style Hebeos Style Gallery. The dress was perfect in size and higher quality than I expected!
Beautiful dress, I received lots of complements. The dress arrived earlier than expected, and was just like the picture. I felt like a princess.
The dress came in in the time frame given. The quality of the material was great and the color was beautiful. It ran true to size.
We were very pleased and will be ordering from this site again.
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Thank you hebeos for making my daughter feel beautiful on her prom night! My dress from Hebeos.
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